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1. How do I report a drainage issue?

Submit an online form to tell us about your drainage concern. When we receive a report about a drainage issue, we inspect the location thoroughly and promptly* to help resolve any issues to the best of our ability. 

*City staff will receive and review your online submission only during business hours (Monday - Friday between 8 a.m. and 5 p.m.). If you feel your issue is an emergency, please call 911.

2. How do I report a spill or illicit discharge?

How to report a spill or illicit discharges

If a spill or illicit discharge is within Bothell's city limits, call our Spill Hotline at 425-806-6750 to report. This phone number is answered day and night. We respond to spills that are within Bothell's city limits, so please make sure you are calling the correct jurisdiction. 

How to tell if a spill is within Bothell's city limits

Check this map (PDF) for the spill location, or check the location online. If the spill is outside Bothell's city limits, please call the appropriate jurisdiction below to notify them about the spill so they can respond. 

• Unincorporated Snohomish County: (typically 98012 zip codes and locations north of 208th St SE/SR 524/Maltby Rd): 425-388-6481
• Unincorporated King County: 206-477-4811
• Kenmore: 425-398-8900
• Kirkland: 425-587-3900
• Woodinville: 425-489-2700

See examples of what qualifies as a spill.  

3. How do I report a clogged storm drain?

Here's how to report blocked storm drains, whether or not flooding is involved: 

During regular business hours

Non-emergency

• Call 425-488-0118 (press 1)
• Online at www.bothellwa.gov/car 

After regular business hours

Non-emergency

• Call 425-577-5656

Emergency 

• Immediately call 9-1-1

4. Who do I contact if my storm system needs maintenance or repairs?

If City of Bothell staff notified you that your storm system needs maintenance and/or repairs, whether after an urgent response or through a routine inspection, you may need to hire a contractor to do the work. Here is some information about drainage system maintenance service contractors (also referred to as vactor vendors) with a current City of Bothell business license that permits them to perform services within Bothell's city limits. We update this list every August. City of Bothell has no affiliation with the contractors and does not guarantee quality of service or otherwise endorse any of the contractors. 

Labor & Industries offers helpful tips about hiring a contractor.

5. Who do I call if my property is flooding?

If your property is flooding, please call us so you can speak to a human rather than sending an email or submitting an online form.

• Call 911 if the issue is an emergency.
• Call 425-488-0118 during business hours.
• Call 425-577-5656 if it's after business hours but is not an emergency.