Show All Answers

1. What do I do if there is a sewage smell in my house or yard?

Call Maintenance & Operations at 425-488-0118, between 7 am and 3:30 pm Monday thru Friday, or call 911 after hours.

2. What do I do if sewage is backing up in my toilet or sink?

Call Maintenance & Operations at 425-488-0118, between 7 am and 3:30 pm Monday thru Friday, or call 911 after hours.

3. How do I connect new sewer service to my property?

Contact Permit Services for assistance.

4. Do I need to call before I dig?

Yes. It's the law. Calling 811 two business days before you begin digging alerts utilities to come out and mark their buried lines from the street to your house at no cost to you.

Be aware that many buried utility lines under your property belong to you. Locating buried utility lines that you own must be performed by a private company.

Puget Sound Energy Customers: Call 811
Snohomish County PUD Customers: Call 800-424-5555

Learn more about the

Call Before You Dig law.

5. Am I a City of Bothell sewer customer?

Find out by locating your address on Bothell's sewer districts map.

6. Where can I find utility billing information?

Visit the

Utility Billing page.

7. Do I have outstanding utility charges?

You can find out by faxing your request to Utility Billing at 425-806-6128 or by calling them at 425-806-6881. Visit the

Utility Billing page.

8. What is the FOG (Fats, Oils, and Grease) program?

These are substances that, when poured down your drain or into your garbage disposal, cause a build-up inside the pipes. Over time, this build-up will constrict the flow of water and eventually cause an expensive sewer backup into your home.

To prevent a sewer backup, pour cooled oils and grease into a covered disposable container and throw it away in the garbage, then compost all of your food scraps. Learn more about the City's FOG program.

9. Do I have Tap and Connection charges?

To find out if Tap and Connection charges exist for a parcel, just fill out this form.