COVID-19 Utility Payment Support

The Governor's utility moratorium preventing utility shut-offs of electricity, natural gas and water ended September 30, 2021If you have fallen behind on your payments, contact your local utility provider and make a plan to keep your service. Unsure who your utility provider is? Use the utility locator map today.

image of water faucet

City of Bothell Water and Sewer Bill Support

City of Bothell utility customers who are behind on water/sewer payments because of financial impacts from COVID-19, or due to personal circumstances, may be eligible for assistance. 

Contact ARPA staff at 425-806-6892 or for additional information today. You must meet certain income requirements to qualify. Assistance is available for a limited time only.

You can also apply for one of the following payment plans listed below. For questions about either plan, call: 425-806-6881.

Deferred (Delayed Payment) COVID-19 Plan
For financial hardship caused by COVID-19.
Arranged Payment Plan
To arrange payments on past due balances not related to COVID-19. 

Home Energy Assistance Program (LIHEAP):

Depending on income, utility customers may also be eligible for LIHEAP, a federal assistance program that will aid in the payment of utility bills.
Contact: 202-401-9351 for details.

Additional COVID-19 Resources 

The following organizations may be able to provide support. Please contact them directly for details.

Washington Utilities and Transportation Commission (UTC)
Financial assistance and advocate services for payment arrangements for gas, electric, water, and internet.

Puget Sound Energy (PSE)
COVID-19 bill payment assistance.

Snohomish County Public Utility District No. 1 (PUD)
COVID-19 bill payment assistance.

Washington State Department of Financial Institutions
Resources for unemployment, rent/mortgage, and other types of debt.

King County Office of Equity and Social Justice - COVID-19 Resource Guide
Assistance for small business owners, immigrant and refugee communities, unemployment, public health and housing.

Snohomish County COVID-19 Resource List
Community resources for food, shelter, children, and emotional help.

United Way
Food, healthcare, mental health.  Can also be reached at 2-1-1.

Ratepayer Assistance and Preservation of Essential Services
Proclamation 20-23 issued by Governor Jay Inslee.