Utility Billing

A message to our customers who receive their billing statements via email delivery:

We are aware that a number of customers received up to three email notifications from our Utility Billing system for the billing period of 07/01/21 – 08/31/21, with a statement date between 09/22/21 and 9/25/21, with a due date of 10/20/21. These additional emails were sent as a safeguard to ensure all customers received proper notification. You have not been billed multiple times (please note that your Utility Bill# are identical in each email notification and contain the same exact information within the body of the billing statement). We apologize for any confusion this may have caused.

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Create an Online Services Account

Watch the video below to create an account or click here for written instructions (opens in a new tab).

To disconnect or reconnect service, call Utility Billing at 425-806-6881 or email us.

Link Additional Accounts

If you are a customer with multiple properties you own or manage, click here to link additional accounts.

Set Up Online Bill Pay

Watch the video below to set up online bill pay or click here for written instructions (opens in a new tab).

Billing Information

Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. City of Bothell is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements. If you are having difficulties making your payment, please call (425) 806-6881 and press 2 to discuss a payment arrangement planThis Proclamation does not relieve customers from the obligation to pay for utility services. EFFECTIVE SEPTEMBER 30, 2021: Proclamation 20-23 moratorium on water disconnection and late fees will expire. 

Community resources to assist with utility payments

COVID-19 Financial Resources

 

King County COVID-19 Resource Guide


Catholic Community Services206-328-5696
Hopelink425-889-7880
Salvation Army (Bellevue)425-452-7300
St. Vincent de Paul206-767-6449
Bellevue LifeSpring425-451-1175
Lutheran Community Services Northwest206-694-5700
Local Income Home Energy Assistance Program (LIHEAP)202-401-9351 

We also offer discounted rates for qualifying low-income residents who are at least 62 years old.  

In response to COVID-19, all city buildings are closed to the general public and we are not accepting in-person bill payments at this time. 

Water Usage

If you’re interested in how much water you are using on a daily basis, or if you want to find out if you have a leak, learn how to read your water meter.

Forms for common service requests

Change of Ownership Requests

Leak Adjustment Request

Payment Arrangements

Residential

Tap and Connect to City Water or Sewer Request