To disconnect or reconnect service, call Utility Billing at 425-806-6881 or email us.
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. City of Bothell is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements. If you are having difficulties making your payment, please call (425) 806-6881 and press 2 to discuss a payment arrangement plan. This Proclamation does not relieve customers from the obligation to pay for utility services.
Community resources to assist with utility payments
|Catholic Community Services||206-328-5696|
|Salvation Army (Bellevue)||425-452-7300|
|St. Vincent de Paul||206-767-6449|
|Lutheran Community Services Northwest||206-694-5700|
|Local Income Home Energy Assistance Program (LIHEAP)||202-401-9351|
We also offer discounted rates for qualifying low-income residents who are at least 62 years old.
In response to COVID-19, all city buildings are closed to the general public and we are not accepting in-person bill payments at this time.
If you’re interested in how much water you are using on a daily basis, or if you want to find out if you have a leak, learn how to read your water meter.
Forms for common service requests
Change of Ownership Requests
Leak Adjustment Request
- Leak Adjustment Request Form (PDF) to request a leak adjustment credit on your bill. Completion of the form does not guarantee a credit.
- Payment Plan Deferred COVID-19 (PDF) for financial hardship caused by COVID-19.
- Payment Plan Arrangement form (PDF) to make payment arrangements on past due balances not resulting from financial hardship related to COVID-19.
Tap and Connect to City Water or Sewer Request
- Tap and Connect form. Utility location must be within City service area.