Utility Billing

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Create an Online Services Account

Watch the video below to create an account or click here for written instructions (opens in a new tab).

Link Additional Accounts

If you are a customer with multiple properties you own or manage, click here to link additional accounts.

Set Up Online Bill Pay

Watch the video below to set up online bill pay or click here for written instructions (opens in a new tab).

Billing Information

Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. City of Bothell is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements. If you are having difficulties making your payment, please call (425) 806-6881 and press 2 to discuss a payment arrangement planThis Proclamation does not relieve customers from the obligation to pay for utility services. 

We also offer discounted rates for qualifying low-income residents who are at least 62 years old.  

In response to COVID-19, all city buildings are closed to the general public and we are not accepting in-person bill payments at this time. 

Billing Calculation / Utility Rates

Effective January 1, 2020:  In 2019 Bothell City Council adopted three ordinances to approve a 3% increase on water, sewer, and stormwater rates to fund reliable, safe, and efficient utility operations and maintenance and to provide revenue for required utility improvements.

Water and sewer rate increases appear on every-other-month utility bills in 2020, and stormwater rate increases show up on semi-annual county property tax billings.

Water Usage

If you’re interested in how much water you are using on a daily basis, or if you want to find out if you have a leak, learn how to read your water meter.

Community resources to assist with utility payments

Catholic Community Services206-328-5696
Salvation Army (Bellevue)425-452-7300
St. Vincent de Paul206-767-6449
Bellevue LifeSpring425-451-1175
Lutheran Community Services Northwest206-694-5700
Local Income Home Energy Assistance Program (LIHEAP)202-401-9351 

Forms for common service requests

Change of Ownership Requests

Leak Adjustment Request


Tap and Connect to City Water or Sewer Request