Current News - Utility Billing Payment Support
A message to our customers who receive their
billing statements via email delivery:
We are aware that a number of customers received up to three email notifications from our Utility Billing system for the billing period of 07/01/21 – 08/31/21, with a statement date between 09/22/21 and 9/25/21, with a due date of 10/20/21. These additional emails were sent as a safeguard to ensure all customers received proper notification. You have not been billed multiple times (please note that your Utility Bill# are identical in each email notification and contain the same exact information within the body of the billing statement). We apologize for any confusion this may have caused.
Create an Online Services Account
Watch the video below to create an account or click here for written instructions (opens in a new tab).
Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. City of Bothell is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements. If you are having difficulties making your payment, please call (425) 806-6881 and press 2 to discuss a payment arrangement plan. This Proclamation does not relieve customers from the obligation to pay for utility services.
Community resources to assist with utility payments
|Catholic Community Services||206-328-5696|
|Salvation Army (Bellevue)||425-452-7300|
|St. Vincent de Paul||206-767-6449|
|Lutheran Community Services Northwest||206-694-5700|
|Local Income Home Energy Assistance Program (LIHEAP)||202-401-9351|
We also offer discounted rates for qualifying low-income residents who are at least 62 years old.
In response to COVID-19, all city buildings are closed to the general public and we are not accepting in-person bill payments at this time.
If you’re interested in how much water you are using on a daily basis, or if you want to find out if you have a leak, learn how to read your water meter.
Forms for common service requests
Change of Ownership Requests
Leak Adjustment Request
- Leak Adjustment Request Form (PDF) to request a leak adjustment credit on your bill. Completion of the form does not guarantee a credit.
- Payment Plan Deferred COVID-19 (PDF) for financial hardship caused by COVID-19.
- Payment Plan Arrangement form (PDF) to make payment arrangements on past due balances not resulting from financial hardship related to COVID-19.
Tap and Connect to City Water or Sewer Request
- Tap and Connect form. Utility location must be within City service area.